Thursday, August 30, 2012

Listen – Think – Deliver Trust

Proud my work directly impacts our customer’s satisfaction
by Joan C.

Lockheed Martin has supported the Social Security Administration for 22 years.

In 2002, an SSA Branch Chief was unhappy because we were behind in schedule and there was a challenging personality conflict with our head programmer/lead. I was delighted to have the opportunity to restore trust. I listened, took notes and took action with our team to develop programming documentation on three different systems and we turned around a less-than-desirable situation and delivered everything on time after nine months.

I'm glad to be one part of the Lockheed Martin team, especially whenever I know my work directly impacts our customer's satisfaction.